Shipping & Logistics Policy

Soul8, LLC coordinates cross-border logistics operations between the United States and selected Latin American markets. Delivery timelines, insurance responsibilities, and property transfer conditions are defined in the proforma invoice or specific contract for each operation, in accordance with applicable Incoterms (FOB, CIF, etc.). Soul8 works with first-tier freight forwarders, however customs delays in destination countries may occur due to causes outside our control. For inquiries about a shipment status, contact: [email protected].